FAQ
1. How does the rental process work?
The rental process is simple and straightforward. You can browse our inventory online, select the equipment you need, choose your rental period, and place your order. We’ll handle the rest, from delivery to return.
2. How long can I rent equipment for?
You can rent equipment for a minimum of 4 days to several weeks, depending on availability.
3. How far in advance do I need to book equipment?
We recommend booking equipment as far in advance as possible to ensure availability, especially during peak seasons or for popular items. Our last-minute booking policy allows bookings up to 5 working days before your departure. For urgent inquiries, contact us at info@rentashot.eu.
4. Can I extend my rental period?
Yes, you can extend your rental period, subject to availability. Contact our customer service team before your rental period expires to arrange an extension.
5. Is there a security deposit required?
Yes, a security deposit is required at the time of reservation. The deposit amounts are: GoPro €400, Insta360 X3 €450, Insta360 X4 €500, Dji Osmo Pocket €450, DJI Mini 4 Pro €750. The deposit is refunded within 10 working days after the equipment is returned and inspected by Rentashot. In case of damages, part of the deposit may be retained to cover repair costs.
6. Can I cancel or modify my rental order?
Yes, you can cancel or modify your rental order up to 5 working days before your scheduled departure date. All changes must be made through our customer support team at info@rentashot.eu.
7. Is shipping included in the rental fee?
Yes, shipping is free for all addresses within Belgium.
8. How is the equipment delivered?
The equipment is delivered to your specified location between 24 and 72 hours before the start date of your rental period.
9. How and When do I return the equipment?
The equipment needs to be dropped off in the original box at any Bpost office within 24 hours following the end date of your rental period.
10. Do you offer pickup options?
Currently, we do not offer pickup options for rented equipment.
11. Can I track my rental shipment?
Yes, you will receive an email notification with tracking information once your rental equipment has been transferred to our shipping partner for delivery.
12. Do I need to clean the equipment before returning it?
Yes, please return the equipment in the same clean and well-maintained condition as it was received. Remove any dirt, dust, or debris before returning it.
13. What if I have technical questions or issues with the equipment during my rental?
1. What types of equipment can I rent?
You can rent a variety of audiovisual equipment ranging from GoPros to drones, including 360 cameras. Checkout our product page.
2. What happens if the equipment gets damaged during my rental?
Report any damage immediately to customer service. You may be responsible for repair costs.
3. Can I choose specific accessories or configurations for the equipment?
Yes, you can select specific accessories or various kits during the booking process, subject to availability.
4. Are the rental items in new or used condition?
The equipment is maintained to high standards, though it may include both new and used items.
5. Are there any restrictions on where I can use the rented equipment?
The rented equipment can be used anywhere, provided that you comply with local regulations and laws concerning its use.
6. Do you provide user manuals or guides for the rented equipment?
Yes, user manuals or guides are provided to ensure proper usage and handling of the equipment.
7. Are there any special instructions or precautions I should be aware of when using the equipment?
Follow all operational guidelines provided with the equipment to avoid misuse or damage.
8. What if I encounter technical issues with the equipment during my rental period?
Contact Rentashot’s customer service immediately for support and troubleshooting.
9. How do you handle equipment upgrades or new releases?
Rentashot regularly updates its inventory with new releases and upgrades to provide the latest technology.
10. Is there a warranty or guarantee provided for the rented equipment?
The equipment comes with a standard guarantee of functionality as per the terms of the rental agreement.
11. What happens if the rented equipment becomes unavailable after I place my order?
If equipment becomes unavailable, Rentashot will notify you promptly and offer alternatives or a refund if no suitable replacement is available.
12. Do you offer support or assistance with setup or configuration of the rented equipment?
Yes, Rentashot provides support for setting up and configuring the rented equipment. Contact our customer service for additional help.
13. Are there any limitations on how the rented equipment can be used or transported?
The equipment must be used within the guidelines provided and transported securely to prevent damage.
14. Can I provide feedback or suggestions about the rented equipment after my rental period?
Absolutely! Rentashot greatly values your feedback and suggestions as they help us enhance our service and equipment offerings.
1. What is your cancellation policy for rental orders?
You can cancel or modify your rental order up to 5 working days before your scheduled departure date. Contact customer support for assistance.
2. Do you offer refunds for canceled rental orders? If so, what are the conditions?
Yes, refunds are provided for canceled rental orders made up to 5 working days before the start of the rental period.
3. Is there a penalty for canceling a rental order?
No penalties are applied for cancellations made up to 5 working days before the rental period starts.
4. What is your policy on changing rental reservation dates or equipment?
Changes can be made up to 5 working days before the rental period starts, subject to availability.
5. Do you offer refunds or credits for early equipment returns?
Refunds or credits for early returns are not provided.
6. Are there any late fees for returning equipment past the rental period?
Yes, late fees of €20 per day apply if the equipment is not returned within 24 working hours following the end date of the rental period.
7. What happens if I return equipment damaged or missing parts?
You may be responsible for repair or replacement costs. Part of your deposit may be retained to cover these costs.
8. Is there a security deposit required for renting equipment?
Yes, a security deposit is required at the time of reservation. The deposit will be refunded within 10 working days after the equipment is returned and inspected.
9. Do you offer insurance options for rented equipment?
Yes, all rented gear is insured, but damage fees may apply if the equipment is returned in an unusable condition.
10. Are there any restrictions on the type of projects or events for which I can rent equipment?
No specific restrictions, but ensure the equipment is used legally and appropriately.
11. Is there a minimum age requirement for renting equipment?
Renting is reserved for legally capable adults.
12. Can I cancel my rental order after it has been confirmed? Are there any penalties?
Cancellations can be made up to 5 working days before the start of the rental period without penalties.
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